How Data Syncing Works

How your data stays up to date

You do not have to press anything for new orders to appear. A background job does it for you, on a fixed cycle.

The 15-minute cycle

The job runs every 15 minutes and goes through every connected store. A store that already synced less than 10 minutes ago is skipped, so in practice a new order shows up within about a quarter of an hour.

Which platforms sync on their own

Automatic background syncing currently covers Shopify, PrestaShop and eBay. Other connected store platforms are synced when a sync is triggered from the app rather than on the timer, so their data refreshes when you open Shopimize rather than continuously.

Ad platforms and shipping carriers follow their own schedules and are not part of this cycle.

When something goes wrong

Each store keeps its own connection health: the last successful sync, how long it took, how many items it brought back, and how many attempts have failed in a row. Enough consecutive failures mark the integration as disconnected, which is what the warning banner on the Integrations page reflects.

If data has stopped arriving, start with the Integrations page rather than waiting — a token that needs re-authorising will not fix itself.