You Cannot Sign In

When you cannot get into your account

Reset your password

Use Forgot password? on the sign-in page and enter the address on your account. If an account exists for it, a reset link is sent.

The link is valid for one hour. After that it stops working and you need to request a new one — that is the most common reason a reset link reports itself as invalid.

For your protection the page does not tell you whether an address is registered. If no email arrives, check the spam folder, then confirm you are using the address you signed up with.

Your email is not verified

An account created but never verified needs the link from the confirmation email. If that link has expired or was lost, sign in and request a new one.

Two-factor authentication

With two-factor enabled you need the current code from your authenticator app on top of your password. A code that keeps being rejected usually means the clock on the phone has drifted — enable automatic time on the device and try again.

Recovery codes were shown when you turned two-factor on. If you have neither the app nor a recovery code, support cannot bypass it for you without verifying who you are, so allow time for that.

Still locked out

Contact hello@shopimize.com from the address on the account. Mention the store name — it makes the check much quicker.