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Troubleshooting
Fix common issues and data problems
8 articles
Data Not Syncing
What to check when your Shopify orders or ad data stops updating.
Missing Orders or Products
Why some orders or products might not appear in Shopimize.
Incorrect Profit Calculations
Common reasons profit looks wrong and how to fix them.
Connection Errors
Fix integration errors when a platform shows as disconnected.
COGS Not Appearing in Dashboard
Why product costs might not be reflected in your profit figures.
Ad Spend Doesn't Match Platform
Why ad spend in Shopimize might differ from what your ad platform shows.
Orders Showing Zero Profit
Why individual orders might show $0 profit or 100% margin.
Re-authenticating a Disconnected Integration
How to fix an integration that has lost its connection or expired credentials.