Orders Showing Zero Profit

Orders showing zero profit

If orders are showing €0 profit or 100% margin, the costs aren't being applied to those orders. Here's why that happens.

COGS not entered

The most common reason. Go to Costs → Product Costs and check the products in the affected orders. If the COGS column shows €0.00, those products have no cost entered.

Enter the cost per unit for each product. For products with variants (size, color, etc.), click the product to expand it and enter costs at the variant level — a size S and a size XL might cost different amounts to produce.

COGS entered but not applying to old orders

If you just entered COGS for the first time and old orders still show zero profit: the backfill hasn't run yet. Go to Costs → Product Costs, select the products, and click Backfill historical orders. This triggers a recalculation of past orders.

Missing shipping costs

If profit looks too high (not zero), shipping may not be configured. Go to Costs → Shipping and set a flat rate, or connect a shipping carrier from Integrations.

Missing fee rules

Same issue — transaction fees not configured means they're not being deducted. Set them up in Settings → Commissions.

Orders from a new product

If you recently added a new product to your store and it has no COGS set, orders containing only that product will show no cost. Go to Costs → Product Costs, search for the new product, and enter its cost.