Re-authenticating a Disconnected Integration

Re-authenticating a disconnected integration

OAuth tokens — the credentials Shopimize uses to access your ad platforms and store — expire or get revoked from time to time. When this happens, data stops syncing until you reconnect.

How to know if reconnection is needed

Go to Integrations. Any integration with a connection problem shows a warning indicator. Click it to see the specific error message.

You'll also receive an email notification when a sync failure occurs.

How to reconnect

1. Go to Integrations
2. Click the integration that's disconnected
3. Click Reconnect (or Reauthorize)
4. Complete the OAuth flow on the platform's side
5. You'll be returned to Shopimize and syncing resumes automatically

The reconnection process is identical to the initial setup. You don't lose any historical data — Shopimize just picks up where it left off.

Why tokens expire

• You changed your password on that platform
• You or someone else revoked the app's access in the platform settings
• The platform's security policy rotates tokens periodically
• The token had a time limit built in (some platforms use short-lived tokens)

Multiple integrations disconnected at once

If several integrations disconnected around the same time, it's likely due to a security policy change on your end (like a company-wide password reset). Reconnect each one individually.

Staying connected

To prevent unexpected disconnections: don't revoke Shopimize's access in your platform's app settings. If you need to do a password change on a connected platform, check Integrations afterward to make sure everything is still green.